100% PASS GENESYS - GCX-WFM AUTHORITATIVE LATEST TEST FORMAT

100% Pass Genesys - GCX-WFM Authoritative Latest Test Format

100% Pass Genesys - GCX-WFM Authoritative Latest Test Format

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Tags: GCX-WFM Latest Test Format, Practice Test GCX-WFM Pdf, GCX-WFM Accurate Answers, GCX-WFM Real Question, Latest GCX-WFM Braindumps Sheet

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
When setting up a work plan, which setting allows you to configure shift activities?
Response:

  • A. Schedule Editor
  • B. Shift Configurator
  • C. Work Plan Editor
  • D. Activity Code Manager

Answer: C


NEW QUESTION # 35
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:

  • A. Create activity codes
  • B. Define service goal templates
  • C. Configure queue routing paths
  • D. Set agent skill levels

Answer: A,B


NEW QUESTION # 36
Choose the metrics available in service goal templates.
Response:

  • A. Abandonment Rate
  • B. Average Handle Time
  • C. Offered
  • D. Average Speed of Answer

Answer: A,D


NEW QUESTION # 37
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B


NEW QUESTION # 38
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

  • A. Schedule Adherence Tracking
  • B. Adherence Matching
  • C. Adherence Sync
  • D. Real-Time Monitoring

Answer: A


NEW QUESTION # 39
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